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Medical billing virtual assistants are becoming more popular among physicians' offices as they provide efficient support for managing operations and maximizing revenue.
I'm very thankful for Portiva who I know is looking after my practice while I'm gone the virtual assistants can manage prescription refills, documents they can triage patients and just kind of answer administrative questions and they can handle a lot on their own. But also, they're very good about contacting me if there's any emergency or anything I need to attend to. So I'm very thankful for Portiva they can help almost any provider almost anywhere and it really allows for some good work-life balance as I'm getting to experience right now at my family farm so I'm very thankful for Portiva and I'm very happy to use their services"
Board Certified Family Medicine Physician
Portiva's Virtual Medical Assistant - I have all the support I need. There's somebody checking my email, any patient messages. Patients are still able to schedule and handle any scheduling issues and any kind of billing that needs to still go through. Portiva hands handles it all for me. I have support i have somebody that I can access 24/7 pretty much. It's all very seamless. If somebody has an emergency or needs a medication called in. I know that the va's at portiva will handle that for me.
Board Certified Family Medicine Physician
If you’re struggling to pay your medical bills, you’re not alone! In fact, an insightful survey by the Commonwealth Fund reveals that 41% of all working-age U.S. citizens experience trouble paying off medical debt.
But if you’re unsure how to handle your hospital bill, you can outsource to a professional billing company. That way, you won’t have to stress about complex billing questions or medical debt notices.
In this article, we’ll discuss the medical billing office, their tasks, and why you need a financial assistance policy for your institute. Further in this blog, we’ll dive into the differences between medical and hospital bills:
Medical insurance billing involves submitting a claim and follow-up as payment for services provided by medical care providers. Once a patient sends the claim, medical billers within the healthcare facility may offer remittance.
To ensure a smooth process, medical billing offices hire top-notch specialists that ensure medical providers receive their deserved reimbursements. Depending on the complexity of the claim, it might take several days or over a month to complete.
A professional medical biller manages patient payments and insurance claims for a healthcare provider. In addition, they ensure patients receive compensation and accurate billing statements.
Most medical billers partner with multiple healthcare practices, such as clinics, hospitals, and primary care facilities. Here are the top responsibilities of a central billing office:
Create accurate invoices based on filing codes
Send a separate bill for doctors, nurses, and patients
Submit claims to patient’s insurance companies via mail or email
Send follow-up invoices to patients to remind them about insurance payouts
Communicate with health insurance providers to track payment plans
Confirm patient insurance coverage information by contacting representatives
Look into denied claims to ensure the provider receives the deserved payments
Manage patient payments and stay up-to-date with information
Contrary to popular belief, central billing office and health billing are not the same! While medical office billing covers claims for health care services by physicians, suppliers, and non-institutional providers, hospital billing focuses on those by nurses and hospitals.
In addition, a medical billing office will perform administrative tasks, such as greeting patients, check-in, financial assistance, etc., associated with the medical practice. Contrarily, a hospital billing office only handles billing and collection tasks.
However, medical and hospital billing offices provide in-patient and outpatient billing services.
Although related, medical coding and billing are not synonymous. You’ll require both services for reporting healthcare services, procedures, and supplies; however, their responsibilities are distinct.
Medical coders help determine the billable information and convert them into standardized codes, whereas medical billers navigate patients and insurance plans to arrange reimbursements.
Now that we’ve covered the basics let’s dive into the services provided by medical billing offices:
The registration starts with a patient needing to book an appointment on the phone with a healthcare provider. If the patient has seen the healthcare provider before, their information will already be present, and they need only explain their concerns and reason for visiting.
But if the patient is new, they must provide basic demographic information, such as name, birth date, and insurance coverage information. Besides this, the customer service department may request additional information to ensure the patient is eligible for services.
Once the health care considers the patient’s personal and insurance information, the medical biller will review it and create a new file.
Different insurance coverage plans from varying policies and companies will manage and reimburse distinct medical processes and services. So, financial responsibility and assistance ascertain which insurance company owes payment for a particular doctor’s or physician’s visit.
Once the medical office biller collects the relevant information and supporting documentation, the patient is informed of any medical treatment or service not covered by the insurance company. Depending on your income, the biller will then set deductibles limit and copayment schedules.
Once the patient checks in, the front-desk representative may request them to complete a form or update information. Moreover, they might ask the patient to provide identification, and a valid insurance card, and collect co-payments.
Furthermore, when the patient checks out, the medical records from the interactions will be converted into diagnosis and procedure codes. After that, a “superbill,” i.e., a report comprising relevant information will be created.
Accurate coding of insurance claims is crucial for informing insurance companies what treatments and services the client is receiving. So, a medical biller must leverage the appropriate diagnostic codes to identify illnesses, symptoms, and methods of treatment.
Moreover, medical office billers have to use the correct code modifiers to offer info about the patient’s services and procedures. Without the appropriate codes and modifiers, insurance payers may struggle to create accurate billing statements.
Every patient has to verify their insurance info and eligibility before they schedule an appointment. Since insurance companies often revamp their plans, medical billers must ask patients for potential changes in their insurance information before every visit.
Any change in the insurance plan can impact the coverage, benefits, and authorization, so it’s worth reviewing before a patient checks in.
Medical office billers may utilize superbills to create a medical claim for the patient’s insurance company. After writing the claim, the biller must review it to ensure it meets the appropriate compliance standards, including format.
Once done, they will submit the claim to the patient’s insurance company for any unpaid bill. But to ensure a smooth billing process, professionals must have the patient’s insurance payer’s data. Typically, the medical biller will electronically transmit the claim via a third-party company.
But if your patient receives Medicaid services, they will only accept insurance claims sent by the healthcare provider.
After medical billers send insurance claims to the payer, it undergoes adjudication. In this process, the payer determines whether the claim is compliant and the amount of reimbursement they will provide.
A medical biller’s job does not end after submitting a claim. Instead, you’ll have to create insurance billing statements to collect outstanding charges.
The statement will include information about the medically necessary care, procedures, treatments, and services, alongside their cost. Besides, additional information may entail the amount the insurance company paid and that unpaid by the patient.
Lastly, the medical biller must ensure that all hospital charges are paid. In addition, medical office billers have to follow up with patients with delinquent accounts or unpaid hospital bills.
Furthermore, when necessary, they may have to send the patient’s account to a collection agency.
General Questions For You
Medical currently plans and strategizes its content by identifying the needs and interests of its target audience, researching popular channels for content distribution, and creating informative and engaging content that addresses common patient questions and concerns. They may also use patient feedback and engagement metrics to refine their content strategy and ensure their messaging resonates with their intended audience. Additionally, they may collaborate with marketing or communication professionals to develop targeted campaigns that reach patients through various channels, including social media, email newsletters, and in-office materials.
The most common challenges medical doctors face when it comes to content planning include identifying and addressing the unique needs of their target audience, staying up-to-date with changes in medical guidelines and regulations, and balancing their content strategy with the demands of patient care. To overcome these challenges, medical doctors may use patient feedback and engagement metrics to guide their content strategy, stay informed about industry developments through continuing education and professional organizations, and delegate content creation and distribution tasks to communication or marketing professionals. Additionally, they may collaborate with other healthcare providers or experts to develop specialized content that resonates with patients and effectively communicates complex medical concepts.
Medical coding impacts the billing office in a medical centre by providing a standardized system for translating medical procedures and diagnoses into codes that can be used to bill insurance providers and patients. Accurate medical coding is essential for ensuring that healthcare providers are reimbursed correctly for their services and that patients are billed accurately. Inaccurate medical coding can lead to claim denials, delayed payments, and compliance issues, which can ultimately impact the financial health of the medical centre. As such, the billing office relies heavily on accurate and up-to-date medical coding to ensure patient bills are processed promptly and efficiently.
The billing office and medical centre staff typically share information regarding patient billing and medical coding, including diagnostic and procedural codes, insurance coverage and claims status, payment history, and any outstanding balances or past due accounts. Other relevant information may include patient demographic data, medical history, and treatment plans. Clear communication between the billing office and medical centre staff is essential for ensuring that patient billing is accurate and efficient and that healthcare providers are reimbursed correctly for their services. By sharing this information regularly, they can address billing or coding issues and provide patients with the best possible care.
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Outsourcing the tedious medical billing tasks can help your team focus on tasks that require your unique skills. By partnering with expert medical billers at Portiva, you can enhance your business’s productivity.
While your healthcare practice prioritizes on offering exceptional health care services, our qualified team aids in resolving billing issues. With our robust billing operations, we ensure you never miss out on another payment or claim.
What’s more? Our helpful customer service team can answer questions and concerns relevant to medical billing to ensure you feel confident when partnering with us. Learn more about how we can help by visiting our website today!