Delegate scheduling, billing, and insurance verification to a HIPAA-trained virtual assistant and cut administrative costs without sacrificing patient care.
Join the countless satisfied physicians who trust our proven solutions, backed by an extensive arsenal of happy clients enhancing their practices.
Businesses thrive with solutions that drive success and transformation. Clients achieve their goals, streamline operations, and see real results. Join them and experience the difference today!
Portiva’s Virtual Medical Scribing streamlines documentation, reduces costs, and frees up your staff’s time—perfect for you!
Dental assistants can work remotely by logging into the practice management software to manage dental practices.
Prior authorization prevents unexpected costs for doctors and unnecessary patient expenses, saving money for both.
Virtual assistants automate insurance verification and ensure patients’ insurance information is accurate.
From scheduling appointments and handling patient inquiries to managing records and verifying insurance.
Enhance provider communication, convert audio to accurate records, and maintain secure electronic medical records.
Medical billing virtual assistants are gaining popularity for streamlining operations and boosting revenue in medical offices.
VEAs help streamline operations, improve productivity, and allow executives to focus on strategic decision-making.
A medical virtual assistant can perform recurring administrative work that does not require independent clinical judgment. The exact responsibilities depend on the practice’s specialty, systems, written procedures, access permissions, and staffing needs. Common responsibilities include:
Instead of hiring another full-time front-office employee, many practices choose a remote healthcare administrative professional who can perform many of the same responsibilities while working virtually.
Calvin Elado
“We were overwhelmed with calls while our staff focused on in-clinic patients. Portiva came highly recommended, and since bringing on Jennifer as our Virtual Front Desk Receptionist, things have run much more smoothly.”
Stephen Sisselman
“I am currently employing and managing 3 virtual medical assistants in various roles including billing, population health and back office. These exemplary individuals are smart, self-starters who can be trained to perform new tasks.”
Aly Gonzalez
“Prior to Portiva, I used another virtual staffing agency and I was not happy with the candidates or the service. Portiva does an excellent job pre-screening qualified candidates that meet the requirements of the job.”
Brianna Gunther
“It has been a pleasure working with Portiva and their VMAs. Before working with them, we faced challenges managing the increasing workload that came with our growth, especially with limited on-site space.”
A practice may need a virtual medical assistant when administrative demand is exceeding the available staff capacity. Common signs include:
Portiva’s virtual medical assistant services cover a wide range of back office tasks and patient-facing responsibilities:
A Medical Virtual Assistant (MVA) from Portiva is a remote professional who provides essential administrative and clinical support to healthcare providers, helping practices run efficiently while reducing workload and costs. Their key responsibilities include:
Manage calendars, confirm appointments, and send reminders to reduce no-shows.
Handle claims processing, verify patient insurance, and manage invoices for faster reimbursements.
Update patient records in real time, organize health data accurately, and keep documentation current within your existing EHR system.
Assist with securing insurance approvals and processing medication requests.
Answer inquiries, follow up on treatments, and improve overall patient experience.
Many medical professionals struggle with balancing patient care and administrative duties. By outsourcing to healthcare support virtual staff, you relieve stress and enhance patient satisfaction. With our support, your practice can handle more patient calls and manage patient data securely. Our team has experience across various medical specialties. Whether you need help with patient follow-ups, telehealth monitoring, or insurance verification, we have you covered. We help you save time and maintain high standards in the medical field.
Getting started with Portiva is simple and hassle-free. We ensure that your virtual medical assistant is ready to integrate smoothly into your healthcare facility and start delivering value from day one.
We learn about your medical office, specific needs, and the skills needed to support your team. Our process involves understanding your workflow, patient volume, and administrative challenges to ensure a seamless integration.
We connect you with the same virtual assistant who is experienced in your medical specialty. Rest assured, every VA undergoes a rigorous training and HIPAA training program to protect patient data and uphold proper privacy practices.
Your VA becomes part of your daily operations, managing routine tasks, supporting patient communication, and helping you stay on top of patient data, health coverage validation, and scheduling appointments. of the cost
With the increase in the number of medical businesses, the patients’ needs have also increased. It has become more challenging to keep them satisfied while ensuring that the practice runs smoothly and all the administrative work gets done. This is where Portiva’s healthcare virtual assistants can help:
Their duties include:
Attending to administrative tasks.
Ensuring that timely follow-ups are done.
Attending to patient inquiries and calls.
Assisting with medical records and exams.
Regardless of the specialty of our VAs, they ensure that the healthcare practice is operational so that the physicians can focus on medical care rather than paperwork.
Our healthcare virtual assistants undergo a rigorous training and onboarding process, ensuring they have the skills needed to handle sensitive patient data and complex administrative workflows with precision. Thanks to our HIPAA training program, you can rest assured knowing your practice follows proper privacy practices while meeting industry regulations.
Hiring a virtual assistant medical means you can:
Reduce operational costs
Improve workflow efficiency
Deliver high patient satisfaction
Handle patient follow-ups with ease
Manage insurance claims without stress
Ensure smooth practice operations every day
Our services are trusted by healthcare professionals nationwide who value the ability to scale their practices without the overhead of traditional staffing. With happy clients across multiple treatment center, we’ve become the industry leaders in delivering centers reliable, scalable, and compliant virtual assistant support.
Transform your healthcare operation by outsourcing your administrative tasks to Portiva's professional virtual medical assistants. With tailored solutions, expert support, and a proven track record of improving practice efficiency, our virtual assistants are here to help you deliver unparalleled patient care.
Whether you're running a small clinic or a multi-specialty practice, our team of virtual assistants is ready to handle the behind-the-scenes work so you can focus on what truly matters your patients.
Partnering with Portiva means gaining a dedicated team committed to your success. From appointment scheduling and insurance verification to medical billing and patient communication, our virtual medical assistants seamlessly integrate into your workflow delivering accuracy, efficiency, and peace of mind every step of the way. Discover how Portiva can elevate your practice today.
| Comparison | Portiva Medical Virtual Assistant | In-House Administrative Employee |
|---|---|---|
| Staffing cost | Flexible remote staffing without maintaining another full-time employee in your physical office. | The median annual wage for U.S. secretaries and administrative assistants was $47,460 in May 2024, before employer-related expenses. |
| Employee overhead | Remote support reduces the need for additional office space and on-site equipment. | May include payroll taxes, benefits, paid leave, equipment, office space, recruitment, and onboarding expenses. |
| Healthcare experience | Selected for healthcare administrative support and familiarity with medical-office workflows. | Medical terminology and healthcare workflow experience can vary by candidate. |
| Administrative coverage | Remote staffing can provide a more flexible approach to supporting changing workloads. | Coverage may be disrupted by absences, turnover, or recruiting delays. |
| Tasks supported | Scheduling, intake, insurance verification, prior authorizations, patient coordination, documentation, and billing support. | Scheduling, patient communication, records, billing support, and general office administration. |
| Scalability | Support can be adjusted as the practice's administrative needs change. | Adding capacity usually requires another recruitment and employment cycle. |
Hours/week on PAs
13
PAs completed/week
40
Have dedicated PA staff
40%
Sanju Zachariah is the Founder and CEO of Portiva, a healthcare staffing company he established in 2009 to help medical practices reduce administrative burdens and operate more efficiently. Before founding Portiva, Sanju worked as a management consultant at Accenture and PwC, where he gained extensive experience in process improvement and operational strategy.
Inspired by firsthand frustrations with inefficiencies in healthcare administration, he built Portiva to provide scalable virtual support that allows healthcare professionals and business leaders to focus on higher-value work.
Find answers to your queries about Portiva’s medical virtual assistant services.
Portiva offers several types of medical virtual assistant services, including Medical Virtual Assistants, Virtual Medical Scribes, Medical Billing support, Insurance Verification, Prior Authorization, and Medical Virtual Receptionists. Each service is tailored to a specific administrative or clinical support function within a healthcare practice.
