Portiva provides HIPAA-trained medical and dental virtual assistants for U.S. healthcare practices. Our remote healthcare staff support appointment scheduling, patient communication, insurance verification, medical billing, prior authorization, documentation, and other approved administrative workflows, with services starting at $10 per hour.
Virtual Medical
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Join the countless satisfied physicians who trust our proven solutions, backed by an extensive arsenal of happy clients enhancing their practices.
Hi, I’m Dr. Victoria Netting, a licensed physician practicing family medicine, and I’m here at my family farm. I took the week off to enjoy some time with my family for a family reunion. But as most clinical physicians know, just because we take some time off doesn’t mean our patients or our practice do. That’s why I’m very thankful for Portiva, who I know is looking after my practice while I’m gone.
The virtual assistants can manage prescription refills, documents, triage patients, and answer administrative questions. They handle a lot on their own. They’re also very good about contacting me if there’s an emergency or anything I need to attend to.
Portiva can help almost any provider, almost anywhere, and it really allows for good work-life balance, as I’m getting to experience right now at my family farm. So I’m very thankful for Portiva, and I’m very happy to use their services.
It all began with a handful of doctors who understood the painstaking need for a virtual assistant. They interviewed over 100 doctors who complained about how difficult it was for them to keep up with all the management work while offering healthcare.
Managing a practice on your own is challenging; this is why most doctors end up closing their practice and joining an organization.
Portiva is your solution to running your practice successfully.
Portiva virtual medical assistants can support appointment scheduling, patient calls and messages, insurance verification, billing administration, prior authorization workflows, referral follow-up, EHR or EMR updates, documentation support, and other approved administrative work.
A practice can assign work according to its own systems, specialty, patient volume, and staffing gaps. The virtual assistant works remotely and connects with the office through the tools the practice already uses.
Dental virtual assistants can support scheduling, appointment reminders, patient communication, insurance eligibility checks, administrative claim follow-up, record organization, recall coordination, and front-desk workflows that do not require a person to be physically present.
This can give dental receptionists and clinical staff more room to handle patients who are already in the office while remote administrative work continues in the background.
Portiva's Story Started in 2009
Sanju Zachariah founded Portiva after experiencing the administrative strain of healthcare firsthand.
Before the company was created, he experienced a long wait at a doctor’s office where staff were managing several responsibilities at once. He saw a problem familiar to many independent practices: highly trained clinicians and their teams were spending substantial time managing administrative work rather than concentrating on patients.
Portiva began with a small team and initially focused heavily on medical transcription and back-office support for doctors.
As staffing needs changed during the COVID-19 period, existing clients began asking Portiva for help with front-office work, including patient calls, scheduling, billing, and other tasks that could be completed remotely. Virtual medical assistant staffing became a larger part of the company’s services.
Portiva’s mission remains centered on reducing unnecessary administrative pressure on healthcare professionals so they can spend more of their working time on patient care and practice leadership.
Portiva maintains a roster of pre-vetted candidates with healthcare backgrounds. Candidates complete training and testing through Portiva University before placement.
When a practice needs support, Portiva matches candidates to the duties and experience the practice requires. The practice can review candidate information, including resumes and introduction videos, before choosing the person it wants to work with.
Portiva also offers a seven-day trial so a practice can see whether the selected assistant fits its workflow before continuing the arrangement.
That model gives the practice direct input into the person joining its remote team rather than assigning an unknown assistant from a rotating pool.
A medical or dental practice does not need to move every administrative responsibility to a remote team member. The better approach is to identify repeatable work that can be completed securely off-site and match it with someone who has the right healthcare experience.
Portiva can review your current staffing needs, explain which responsibilities are suitable for remote support, and provide candidates for your practice to consider.
Find answers to your queries about Portiva’s virtual medical assistant services.
Sanju Zachariah founded Portiva in 2009. He remains the company’s Founder and CEO.
