Please allow us to serve you! Our virtual medical assistants take over a variety of tasks while you focus your complete attention on your patients. Let Portiva be the help you need!
Why Choose Healthcare Virtual Assistants?
Do you think that 24 hours in a day are simply not enough and you have more work by the end of the day than in the morning? In that case, you need help! Running a medical practice is not easy in any way possible. There is so much to do; you need all hands on deck and more. As a doctor running a medical practice, it is easy to lose focus of your top priority. Your first priority should be to ensure that your patients are getting the medical assistance they should.
Your primary focus should be on diagnosing your patients, ensuring that they have the right treatment and are nursed back to health in no time. But that does not mean that you should completely ignore all your other responsibilities that come with running a medical practice.
This is where Portiva can help you! We have the best virtual medical assistant services for a medical practice to ensure that your patients are satisfied with your services and that your practice runs smoothly.
How To Boost Efficiency w/ Virtual Medical Assistants?
Have you finally decided to take help from Portiva and connect with the best virtual medical assistants? That’s great! Now you will experience great efficiency in your business. There is a lot that virtual assistants can do for you. Here are some tasks you can commonly expect your virtual medical assistant to help you with:
- Work with your onsite team to provide the best healthcare
- Transcribe all clinic visits and maintain patient data
- Use EHR systems to update all information
- Verify all the insurance claims and authorize any bills
- Attend and make phone calls
- Take appointments and keep a follow-up
You can get all of these services with the help of an online assistant, but you can maximize this with just a few tips. You can do all the things to maximize efficiency with virtual assistants for healthcare practice.
1. Introduce The Concept Of Virtual Medical Assistance
It can be not easy to introduce a new concept to your employees, and if you abruptly add a healthcare virtual assistant to the mix, your employees may not be ready for the shift. There are possibilities that they don’t know much about the concept and therefore unaccepting of such a change.
Therefore, it is best for you to first prepare your office staff before you finalize your decision. You can arrange a presentation where you introduce the concept and explain just how having a healthcare virtual assistant can help them do their jobs better. Taking the opinion of your staff members is very important; they should be as involved as possible, so they know you are not trying to replace them but are only working to make their lives better.
You can talk about all the responsibilities that you will now delegate to the virtual assistant and that employees won’t have to worry about them anymore. Your staff may have questions, so you must go prepared and satisfy any queries to ensure communication and clarity. As soon as you are done with your presentation, you can ask for your staff’s input on the concept and whether or not they think it is a good idea.
You can even tell them about Portiva, and they will be sure to take a keen interest in the shift.
2. Improve Your Technology
Do you want to improve the way your office works? Then it is vital that you focus on improving your clinic’s technology. Virtual assistants rely heavily on technology to do their work, and not just that, but as a clinic, it is important for you to have all the latest technology so you can provide your patients with the best services you can.
When assistants are effectively able to deal with administrative tasks, you will be able to steer your attention toward your patients and ensure that they are well taken care of. Without technology, virtual assistants will not be able to give you the services you expect of them.
Get new computers if the old ones are not good enough, and you can finally maximize the benefits that come with hiring a virtual assistant. The technology includes a phone line and a computer that will be dedicated to the assistant, and they can access all the patient information they may need to integrate into the system.
3. Talk About The Need Of A Virtual Medical Assistant
It is common for staff members to think about the virtual assistant as a threat to them. In this case, it is important for you to talk about the need for a virtual assistant medical and how it will change the way you work.
Tell your employees that virtual medical assistants have training and experience that makes them qualified for this job and to help employees with their tasks. They are familiar with the jargon and will be able to help them with any tasks they want to save time and ensure premium medical service.
If any of your employees have any administrative tasks, they can rely on virtual assistants to take care of their concerns.
The onsite and offsite teams can work together for the betterment of the patients and the medical practice.
1. Delegate Responsibilities
Many clinic practices in the vicinity may not have shifted to the era of online assistance, and you can be one of the first ones to do that. This will set a standard for the rest of the practices to fulfill.
The first thing you must keep in mind when you hire virtual assistants for healthcare practice is what responsibilities you would want them to take over. You need to delegate the responsibilities so your employees are not overworked, and the virtual staff can take care of all the exhausting tasks.
When delegating responsibilities, ensure that the virtual assistant takes care of things such as documentation, insurance verification, and more. Such tasks do not require an onsite presence, and the virtual assistant can take them over easily while the onsite staff focuses on patient care. This will also help you streamline your processes so the patients can easily get the attention they need, and the practice gives them the right medical care.
2. Medical virtual assistant: Improve Communication
Communication is very important when it comes to connecting with a virtual assistant. Your in-house staff should work with the virtual assistant and be in sync. This is why you need to work on communication levels. You may have to work on the schedule of your employees and practice to ensure that both of your teams can work together and fulfill their duties.
Furthermore, it is possible that your virtual assistants may have to work beyond the working hours your onsite team follows. Therefore, you must cater to them in those hours so they can work accordingly but arrange the schedule in such as way that both the teams can contact each other and are working at the same time for some hours of the day.
3. Work On A Feedback System
When your employees are working for the betterment of the company, they can improve their services when you tell them they need to. Come up with a feedback system where you can explain to your offsite employees about any mistakes they have been making or what you would like for them to do.
4. Keep A Check On the Progress
Check progress of employees. Ensure the team works at peak performance. Take regular updates on off days. Address any issues the offsite team has.
Get Portiva Virtual Assistant Services
Do not hesitate when it comes to getting the help your medical practice needs! We are here to connect you with the best experts on board. Also, ensure that your medical practice runs as smoothly as possible.
Our assistants can help you with a plethora of tasks. So you don’t have to worry about attending calls or taking appointments. Just focus your attention on the well-being of your patients, and the virtual assistant will assist you along the way!
General Questions For You
Frequently Asked Questions
What types of virtual assistant services are available for medical practices, and how can they benefit my practice?
As a medical professional, you may be interested in hiring virtual assistants to support your practice. There are various types of virtual assistant services available, including healthcare virtual assistant and medical virtual assistant. These virtual healthcare assistants can assist you with a variety of tasks, such as medical billing and patient care. By delegating administrative tasks to a virtual assistant, you can save time and focus on providing quality patient care. Overall, hiring a virtual assistant can be an effective and efficient way to manage your workload and maintain the financial health of your practice.
How do virtual assistant services for medical practices differ from traditional in-person administrative staff?
Healthcare virtual assistant or medical virtual assistant services differ from traditional in-person administrative staff as the former can be hired from anywhere, has specialized training and expertise, provides 24/7 support, and is more cost-effective due to lower overhead costs. This provides a range of benefits for medical professionals by increasing efficiency, flexibility, specialization, and cost-effectiveness while allowing them to focus on patient care.
Are virtual assistant services HIPAA compliant, and how can I ensure the security of patient information?
Virtual assistant services can be HIPAA compliant if they follow the appropriate security protocols to protect patient information. If you want to hire a virtual assistant for healthcare purposes, it’s essential to ensure they understand the importance of maintaining patient confidentiality and the security of medical records. This can be achieved by providing the virtual assistant with appropriate HIPAA training and signing a Business Associate Agreement (BAA).
Additionally, healthcare virtual assistants should have a secure system in place for storing, accessing, and transmitting patient data, as well as supervising and monitoring the virtual assistant’s work. Virtual assistants can help medical professionals in a variety of areas, including medical billing, patient care, and administrative tasks, so it’s important to choose a medical virtual assistant who is knowledgeable and experienced in your specific field of work.
