Virtual Medical Administrative Assistant- What Do They Do?

virtual medical administrative assistant

Virtual Med Admin Asst: Tasks for Medcare

virtual medical administrative assistant nurses sitting in the staircase

What Does A Virtual Medical Administrative Assistant Do?

You may wonder ‘what does a virtual administrative medical assistant do?’ These experts work on a remote basis and assist physicians and doctors with their administrative tasks. These tasks can include booking appointments for patients, verifying insurance, and gathering patient information, among other things.

nurse holding both hands of a patient

If you are a healthcare professional and need some help to manage your tasks. You must get in touch with a professional medical scribe and get their help. Help you with tasks. Let you leave work on time & maintain balance.

If you are still sitting on the fence about hiring a virtual assistant. Then you must read through the article to learn what virtual assistants can do for you.


If you want your practice to be as efficient as possible. Then a virtual assistant will be able to help you in this regard. With many patients coming in, it is important for you to schedule them so there are no mix-ups. And also, that every patient is scheduled for an appointment on their own time.

With the help of a virtual assistant. Your patients will not have to wait for hours on end just to see the doctor. Instead, the assistant will call up patients to remind them about their appointments and make sure that they make it to their appointments on time.

Moreover, schedule properly & satisfy patients. This will benefit the patients, doctors, and the rest of the staff.


Dealing with the grueling process of billing and cross-checking insurance claims is very intimidating. It takes up a lot of time and can be bothersome if not done correctly. In this case, it is a good idea to let an administrative assistant take care of such formalities for you.

This can include tasks such as insurance verification, authorization, and coming up with claims. Submit claims to insurance companies, keep track of payments & more.

Handle bills systemically for timely completion & smooth progress. Furthermore, you will also save up on time and get error-free work.

Customer Care

The first person your patient talks to will be the medical assistant for medical practice; the impression they make on your patients will be the most important. They will be the ones taking the appointment and answering any questions that the patients must have.

virtual assistant using her phone

The virtual assistant will follow the right etiquette they must to answer questions and listen to any feedback from the patient. They need to be extremely polite and come up with solutions so the patients know that they are in good hands and well taken care of.

Imagine what kind of an impression you will make on a patient if they call to book an appointment and there is no one to answer the call. To run a business, you need to facilitate your patients and you can do that by ensuring that they get the best customer care possible.

Data Collection

One of the most important responsibilities of a virtual medical administrative assistant is to keep a track of all the records and ensure that the information entered is accurate.

Since the patient’s life and well-being are at stake here, you cannot risk adding incorrect information. The virtual scribe should be very diligent when collecting necessary information from patients, and they must feed it into the system accurately. If not, then it can put the life of the patient in danger and cause a lot of hassle for the doctor and other staff members. 

Medical professionals will only use the information collected and documented by the assistant and will base their treatment plans on the basis of them. Therefore, there is no room for error, and even the slightest mistake can have grave consequences.

If the billing information is inaccurate, then it will lead to errors in payment, and that can be very bothersome to fix. A lot can go wrong here, and if you are thinking of doing everything on your own, then you may make matters worse.

Virtual Medical Administrative Assistant: Research

Many healthcare professionals do not acknowledge that a virtual medical administrattive assistant can also helps them with the research of different medical concerns. For instance, if you want to know more about a new treatment or any advancement in medical technology and do not have the time to do it on your own, then you can ask your virtual administrative medical assistant to do it for you.

With their help, you can stay on top of any changes in your field and use the information in your treatment as effectively as you can. Having someone who has a basic knowledge of the medical world do the research for you is a great blessing. It is easy for physicians to get too involved in their practice that they forget to keep up with their own learning. Moreover, if medical practitioners want to keep themselves in the competition, then they need to polish their learning from time to time so they can provide the best possible care for their patients.

Off-Site Marketing

Have you been lacking in the marketing department? Why not let your virtual medical assistant help you with that? You can ask your virtual assistant to take up tasks for digital marketing, such as producing emails, coming up with engaging social media posts, and more.

records of patient data

If you are a small business and have only recently started your practice, then you can get all the help you need. The virtual assistant for healthcare will have enough knowledge of the field and about your business to help.

If the virtual assistant cannot do it on their own, then they can hire someone with the right skill set and take over the project for you. This is a great way to delegate work and get things done in a timely manner.

Administrative Tasks

It is true that a virtual assistant healthcare works online and are not present in the office, but they can still take over administrative tasks effortlessly. For instance, they can manage all the clinical supplies, any equipment that you want to order, and more. All you need to do is ask them to take over different tasks, and they will perform their duties accordingly.

Here are the necessary supplies that you must have in your health office to work on everything efficiently.

  • First aid supplies
  • Laboratory supplies
  • Medical devices and equipment
  • Office furniture and equipment
  • Prescription medications
  • Computers
  • Fax Machine
  • Scanners
  • Stationery items

Ensuring Safety

It is very important to ensure that all people in the clinic are safe. This includes the patients and the doctors alike. It is the responsibility of the virtual assistant medical to take all possible security measures with regard to procedures and the environment to ensure secure premises.

The virtual assistant will work the same hours as the rest of the team so they can keep a vigilant eye on whatever is happening around them. They will be able to spot any suspicious behavior and immediately report it to the higher authority responsible. This will play a very important role in improving the experience for all the patients who come to your establishment.

Enabling Onsite Team

healthcare team

A virtual medical administrator helps the rest of the team with their tasks and enables them with whatever they need. The onsite team can benefit from a virtual medical administrative assistant as they can organize all the information quickly and get it without any hassle.

Furthermore, the assistants can reduce the cost of hiring a full-time employee.


In Conclusion

If you want to take your clinical practice to the top, you must ensure that you have all the help you need. You may ask, what is a virtual medical assistant really? A virtual medical administrative assistant can provide you with all that help and more.

They work remotely, which helps them work effectively without any disturbances. You can count on them for tasks you would have to do otherwise.

Therefore, do not overburden yourself and get help from an assistant today! Portiva offers the assistance of trained experts who have precisely the proper knowledge and the experience one may need to solve problems effectively and work with employees to give your medical practice the success it needs and deserves. Manage your life well and get help from a trained virtual assistant.

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