Unlock the full potential of patient care and reclaim your time with a cost-effective, virtual medical assistant - wave goodbye to administrative tasks!
I'm very thankful for Portiva who I know is looking after my practice while I'm gone the virtual assistants can manage prescription refills, documents they can triage patients and just kind of answer administrative questions and they can handle a lot on their own. But also, they're very good about contacting me if there's any emergency or anything I need to attend to. So I'm very thankful for Portiva they can help almost any provider almost anywhere and it really allows for some good work-life balance as I'm getting to experience right now at my family farm so I'm very thankful for Portiva and I'm very happy to use their services"
Board Certified Family Medicine Physician
Portiva's Virtual Medical Assistant - I have all the support I need. There's somebody checking my email, any patient messages. Patients are still able to schedule and handle any scheduling issues and any kind of billing that needs to still go through. Portiva hands handles it all for me. I have support i have somebody that I can access 24/7 pretty much. It's all very seamless. If somebody has an emergency or needs a medication called in. I know that the va's at portiva will handle that for me.
Board Certified Family Medicine Physician
A toxic environment is where you are constantly stressed or anxious. It is a place where you have to be but do not want to be if you have any other choice.
The problems of a toxic workplace are many and varied. First and foremost, a toxic work environment can harm employees’ mental and physical health. Employees in a toxic workplace often feel stressed, anxious, and angry and may experience chronic fatigue, headaches, and stomach problems. In extreme cases, they may suffer PTSD or other mental health issues.
A toxic work environment can also damage employees’ personal lives. It can cause them to have difficulty sleeping, miss important family events, and become alienated from their friends and family. Additionally, employees in a toxic workplace often have less time for themselves and may feel like they’re constantly “on call.” This environment can lead to burnout and job dissatisfaction.
Finally, a toxic work environment can be very costly for employers. Employees who are unhappy or stressed are less productive and more likely to make mistakes. This toxic environment can lead to costly malpractice suits and other legal problems in the healthcare industry.
Additionally, unhappy employees are more likely to take time off work or quit outright. This scenario can lead to high turnover rates and difficulty in recruiting and retaining qualified staff. These factors together can all lead to a loss in profits for businesses.
So how can you create a more positive work environment? One way is to use virtual medical scribes.
Virtual scribing is the use of a remote worker to handle clerical tasks in a medical office. These tasks include answering the phone, scheduling appointments, verifying insurance, and submitting medical records. Virtual scribes are usually healthcare professionals and can work remotely to help lighten the load of in-house staff.
A virtual medical scribe is trained to do every administrative task in your office just as a traditional assistant would. A remote scribe can generate comprehensive medical records and transcribe detailed medical notes based on the preferred established standards by the provider or physician assistant. They also can work with electronic health records, schedule appointments, confirm appointments, verify insurance, and get prior authorizations.
There is plenty of profit in using a Virtual Health Care Assistant. Perhaps the most significant one is that it can help free up your practice time to focus on delivering quality patient care. Other benefits include:
● improved provider satisfaction
● better work-life balance
● increased productivity
● decreased charting burden
● more time for revenue-generating activities.
Consider outsourcing part of your administrative work to our online scribes if you’re seeking methods to foster a happier work atmosphere. Your in-house medical assistant can delegate data work to your virtual scribe, relieving them of endless medical documentation.
Here are a few ideas for improving the working environment for a Virtual Health Care Assistant :
Include your in-house medical assistant in outsourcing their administrative work to a virtual medical assistant. Input and suggestions matter to you as a physician; this might be misconstrued as a threat of losing your job.
Reassuring your clinic staff that the virtual scribes are meant to help them and not to compete with them helps to create a positive workplace where everyone is striving for a common goal instead of working against each other. Clarifying that each team member’s role in your practice promotes trust and nurtures loyalty.
Transparency is essential for building trust between your staff and the virtual scribe. Share information openly and honestly, ensuring your in-house staff that scribes are there to assist you as a doctor and them. Virtual Health Care Assistant jobs would only benefit the practice when everyone gets on board for a common goal: delivering optimal patient care. The trained scribe would cover the data work to optimize doctor time and the staff to focus on delivering quality care.
To track and keep an eye on our virtual healthcare assistants, Portiva employs online time-monitoring software. It records the mouse and keyboard’s motions and operations. Portiva virtual assistants also form a Business Associate Agreement (BAA) with our customers ensuring transparency.
Communication is essential for your staff to know that Virtual Health Care Assistant jobs are done by a virtual assistant or VA will take their place. Ensuring the successful completion of clinical tasks would be the primary responsibility of your staff going forward. Knowing their specific responsibilities would not only secure their concern about their jobs. Still, it would enable your in-house and virtual staff to produce high-quality work when they share a long-term interest in working together.
Training your new scribes would go more smoothly and effectively if the staff does not feel threatened and the scribe feels welcomed. A medical scribe benefits your staff as they can attend to clients instead of spending their time documenting clinical notes.
An essential for a positive work environment is open communication. Your medical scribes and in-house staff should feel comfortable contacting each other and communicating with physicians and clients to produce high-quality care.
Medical scribes are familiar with medical terminology and can ensure complete documentation of every patient visit. Scribes enable your staff to assist you with the physical exam without worrying about data entry and other details needed for medical documentation.
Your employees’ ideas and concerns about the practice, other doctors, and clients should be shared and encouraged to be voiced out. Listen to their input and tailor your patient interaction and healthcare process to improve your practice in the medical field.
Some of your work could be outsourced to a virtual medical scribe, and it’s essential to keep everyone in the loop. Make sure your staff knows what tasks are being outsourced to scribes to maintain quality patient care across the practice.
If an employee or another provider needs documentation services, access to a patient document, or electronic health records, they would feel more comfortable asking the office manager or the virtual scribe when they are clear on everyone’s part in the team.
Most virtual scribes graduated from nursing school, which enables full delivery of care in the exam room, taking notes, or from a remote location handling phone calls from various healthcare providers. Virtual scribes also use the preferred data entry format given during training which is not only a sign of being on the same page with the practice but with the healthcare industry as a whole.
Physician burnout is also avoided when trained virtual scribes cover any data and real-time medical documentation needed by the medical industry. Medical documentation does not only protect the clients but the physicians as well.
A lot of documentation must be accomplished to avail of the various medical or dental benefits from insurance companies, and doctors have to sign off on a lot of these before they can be approved. Having the paperwork done by the remote scribe and ready to be sent from the provider’s computer saves the valuable doctor time and takes the burden off the staff from needing to stay after hours to finish such work.
Portiva puts a lot of time, money, and effort into hiring the best employees who can fit into your workflow with minimum training in your standard procedures and software (just like any onsite staff).
A positive team environment is essential for productive practice. Encourage remote scribes, staff, and other doctors to collaborate and support each other to enable your practice to cater to more clients.
When doctors, remote scribes, and in-house staff love to work together, it benefits patients more. Scribes can watch patients from a remote location and alert the staff of anyone who needs immediate assistance, for example. Remote scribes can also get in touch with physicians or other providers in case a physician is on vacation and one of their patients has an emergency.
Flexible working arrangements can improve work-life balance and reduce stress levels for physician and their staff. Having a remote scribe, you can consider offering your staff flexible start and finish times and the option to work from home occasionally.
Having a remote scribe can be helpful when your business is going through a growth spurt or during a busy season when you have to call another provider to assist you with patient examination procedures.
Many healthcare providers are daunted by how much time they spend accomplishing paperwork. The staff often have to work more behind a desk than with patients. Many healthcare workers went into the field expecting to care for as many people as possible. Healthcare workers did not go into this field just to be stuck behind a desk. When you outsource work to remote scribes, you free up time for your in-house staff to focus on more critical clinical tasks.
When your staff is not bogged down with administrative work like insurance verification, calls from patients and other providers, or updating electronic health records, they are less stressed and can provide better patient care.
Setting goals and providing feedback is a crucial part of any job. When remote scribe knows what is expected of them, they are more likely to meet or exceed those expectations.
Be sure to set realistic goals. This will help them to stay on track and feel motivated. Celebrate successes together and learn from mistakes.
Things are constantly changing and ever-evolving in the healthcare industry. New medical technologies and treatments are being developed constantly, and healthcare professionals must be able to keep up with these changes. Providing feedback to staff and scribes is one of the ways to keep up with this ever-changing pace.
Regular feedback can help staff and scribes stay on track and meet or exceed expectations. It can also help them learn from their mistakes and improve their work. Feedback should be positive as well as negative and should be tailored to the individual.
Healthcare professionals should set practical goals for their staff and scribes and provide feedback regularly to help them achieve them.
Conflict is inevitable in any workplace, and the healthcare field is no exception. When healthcare professionals handle conflict constructively, it can benefit everyone involved.
Staying professional and avoiding personal attacks can help resolve conflicts quickly and efficiently. Compromising and finding a beneficial resolution for everyone involved can help maintain a positive work environment. Handle conflict constructively by staying professional and avoiding personal attacks.
Outsourcing to virtual scribes can save you money on overhead costs, such as rent, utilities, and office supplies. This allows you to invest in employee development by providing training and development opportunities. Employees who feel valued and supported are more likely to be engaged and productive.
The capacity to operate in a remote medical setting is considered when selecting Portia’s virtual assistants, who must complete a thorough application and interview procedure and have credentials in HIPAA-compliant training. To assure quality at a low cost, each has undergone a background check and received HIPAA training certification.
When you can save costs by hiring a virtual scribe, you will have more budget for bonuses, staff parties, and the like. This break from the daily routine can boost employee morale and keep them going through daily work stress.
Maintaining a healthy work-life balance by hiring a remote scribe is one way to encourage employees to stay in your practice. Having a remote scribe handle the paperwork that keeps you and your staff in the office longer provides you time for relaxation after work. Provide your staff with the resources and support they need to manage their time effectively.
Virtual Assistants epitomizes modern work dynamics, offering a wide range of services that transcend the traditional confines of office management. Their repertoire encompasses writing, editing, design, marketing, and social media management. The unique selling proposition of a virtual assistant lies in their ability to perform these tasks remotely, leveraging advanced technology to deliver impeccable results, regardless of their physical location. This flexibility allows them to seamlessly integrate into any team, fostering productivity and efficiency without needing a shared physical workspace.
VMAs are the digital embodiment of efficiency and convenience in the healthcare sector. They serve as virtual receptionists, expertly handling a diverse range of administrative tasks integral to a healthcare facility’s smooth operation. This healthcare assistant excels in their role, from scheduling appointments and diligently following up with patients to meticulously managing patient records and processing insurance details. Moreover, they facilitate seamless patient communication, enhancing the overall patient experience. Their role is indeed indispensable in the modern healthcare landscape.
For exceptional medical virtual assistants to qualify, you must possess an impressive set of skills, including proficiency in various computer applications and a professional attitude toward your work. Moreover, the role demands a high degree of organization and an innate ability to manage time effectively. These qualifications not only ensure the successful execution of tasks but also contribute to the seamless operation of the business you’re supporting.
The working hours of Virtual Medical Assistants can vary significantly, typically ranging from 10 to 75 hours per week or more. This role offers incredible flexibility, allowing you to tailor your work schedule according to your demands. Furthermore, with the backing of an agency, you’re never alone in this journey. They provide additional virtual support and mediate any potential disputes regarding the scope of work, ensuring a harmonious and productive working environment.
There is a lot of research to suggest that relaxation after work is essential for employee health and well-being. Workers who don’t relax after work are more likely to feel nervously disturbed and exhausted, according to a study by the American Psychological Association.
Employees who took time to unwind after work was more productive and had better mental health, according to different research from the University of Toronto. The study also found that employees who didn’t take time for themselves were more likely to experience burnout.
Healthcare professionals need to encourage their staff to maintain a healthy work-life balance. One way to do this is by hiring a remote scribe to free up your time for relaxation after work. When you have more free time, you can spend it with your family and friends or pursue hobbies and other interests.
Virtual scribes can help you create a more positive work environment by taking on most of the administrative tasks in your office that can be done remotely. This allows your in-house staff to focus on their duties and maintain a positive attitude.
Portia’s virtual scribes are healthcare professionals, so they understand the demands of the medical field. Virtual scribes can also help you save money on overhead costs. Outsourcing to virtual scribes is an excellent option for healthcare professionals who want to improve their work-life balance.
Understandably, providers can be reluctant to try having a virtual scribe, and Portiva enables you to try having one without any long-term commitment. If you decide it is not for you at any time, you can cancel our services. With our trained virtual scribes who are prepared to seamlessly integrate into your practice, Portiva enables you to reduce costs without sacrificing quality.
A positive work environment is essential for a productive workplace. Outsourcing to Portiva’s virtual medical scribes services is a terrific choice if you’re seeking methods to foster a more favorable work atmosphere.